Shipping Information
How long does it take to process my order?
Once your order is placed, we typically require 1-3 business days for processing. For orders made during the week, we strive to process them within one working day. However, orders placed on Friday evening or over the weekend may take a little longer.
Do you offer free shipping?
Yes, we offer free shipping for orders that meet a certain amount. The minimum order amount for free shipping varies by country. You can view the rates on our Shipping & Delivery page.
Which countries do you ship to?
We ship internationally to all countries except Belarus, Comoros, East Timor, Haiti, Libya, North Korea, Palestine, Russia, South Sudan, Sudan, Syria, and Yemen. Shipping rates are calculated at checkout based on the destination and weight of your order.
How can I track my order?
Once your order is shipped, you will receive an email with tracking information. You can track your package using the tracking number provided.
What should I do if my package is lost or damaged during shipping?
If your package is lost or damaged, please contact our customer service team immediately at help@sharehappyoutfits.com. We will work with you to resolve the issue as quickly as possible.
Are there additional charges for international shipping?
International shipments may be subject to import taxes, customs duties, and fees, which are levied once the shipment reaches your country. These charges will be borne by the recipient.
Payment Options
What payment methods do you accept?
We accept the following payment methods: Apple Pay, Credit Card, iDEAL, PayPal, Bancontact, Mister Cash, KBC/CBC, Sofort Banking, Belfius, SHO Gift Card
Is my payment information secure?
Yes, your data is protected by SSL encryption and is not accessible to third parties. We prioritize the security of your payment information.
Returns and Exchanges
What is your return policy?
We accept returns within 30 days of the delivery date. Items must be in their original condition and packaging. Please visit our Returns and Exchanges page for more information.
Product Information
How do I care for my pet's clothing?
For detailed care instructions, please visit our Product Care Advice page. Follow our tips to ensure your pet's clothing remains in excellent condition.
Promotions and Discounts
Does SHO offer any discounts or promotional codes?
Yes, we occasionally offer discounts and promotional codes. Sign up for our newsletter or follow us on social media to stay updated on the latest offers.
Community and Support
How can I share photos of my pet wearing SHO products?
We love seeing photos of your pets in SHO gear! Share your photos on social media with the hashtag #sharehappyoutfits and tag us to be featured.
How can I stay updated on SHO news and products?
Sign up for our newsletter and follow us on social media to stay updated on the latest news, products, and promotions from SHO.
Get in touch
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Customer service
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