At SHO, we are committed to ensuring that your experience with us is seamless and satisfying. However, we understand that sometimes things may not go as planned. If you encounter any issues, we encourage you to let us know so we can improve our services.

Step 1: Report Your Complaint

Please report any complaints directly to us by sending an email to help@sharehappyoutfits.com. Our team will review your concerns and contact you as soon as possible to address the issue.

Step 2: Seeking Further Assistance

If our response does not resolve your issue, you have the option to escalate the matter for mediation. You can register your dispute with Stichting WebwinkelKeur. More information and the dispute registration form are available here: Stichting WebwinkelKeur Dispute Resolution.

Step 3: EU Online Dispute Resolution

For consumers within the EU, disputes can also be submitted for online resolution to the European Commission’s Online Dispute Resolution (ODR) platform from February 15, 2016. If your complaint has not been handled elsewhere, you may submit it at the EU ODR platform by visiting http://ec.europa.eu/odr. We value your feedback and are here to help ensure that each issue is resolved to your satisfaction.